How Occamise Works
Occamise is designed to make advanced AI technology accessible and practical for businesses of all sizes. Here's how our platform works to streamline your operations and enhance customer experiences.
Intelligent AI Agents
At the core of Occamise are our intelligent AI agents. These agents are aware of Business Specific Knowledge and use your choice of Large Language Model to understand and respond to customer inquiries, perform tasks, and automate processes that were traditionally handled by human staff or complex software systems.
Human-Like Interactions: Our AI agents engage with customers in a natural and conversational manner, providing a seamless experience.
Task Automation: They can handle routine tasks such as answering frequently asked questions, scheduling appointments, processing orders, and much much more.
Learning and Adaptation: Over time, the AI agents can learn from interactions, improving their responses and efficiency.
Multi-Channel Communication
Occamise enables your business to interact with customers across various communication channels, all managed through a single platform.
Webchat: Integrate chat functionality into your website for instant customer support.
SMS: Communicate via text messages for quick and convenient interactions.
Voice Calls: Utilise AI agents to handle inbound or outbound calls, providing information or routing calls as needed.
Consistency Across Channels: Regardless of the channel, customers receive the same high-quality service.
Seamless Integration with Existing Systems
Our platform is designed to work harmoniously with your current systems and processes.
Easy Implementation: Occamise can be integrated without significant changes to your existing infrastructure.
Third-Party Integrations: Connect with CRM systems, scheduling tools, databases, and more to enhance functionality.
Customisable Solutions: Tailor the platform to meet your specific business needs, ensuring that it adds value where you need it most.
Real World Abilities
Agents can perform actions within your existing business systems or within Occamise itself.
Built in Abilities: Occamise has a wide range of built in abilities. Whether it’s sending email/SMS/push notifications, scheduling agent tasks for the future, assigning Action Items, or more.
Third Party Abilities: Occamise can read from and update records in your existing software.
Ability Triggers: Choose when abilities should run based on conversation criteria.
Analytics and Insights
Gain valuable insights into your business operations and customer interactions.
Data Collection: Occamise collects data from all customer interactions, providing a wealth of information.
Performance Metrics: Monitor key performance indicators (KPIs) such as response times, customer satisfaction scores, and task completion rates.
Actionable Insights: Use the data to identify trends, improve processes, and make informed decisions.
Partner Collaboration
Our partners play a crucial role in helping businesses get the most out of Occamise.
Expert Implementation: Partners work with you to understand your requirements and configure Occamise to meet your specific needs.
Technical Expertise: They bring systems knowledge to create effective solutions, ensuring that the platform integrates smoothly with your existing processes.
Ongoing Support: Partners provide training and support, helping you to maximise the benefits of the platform.
Getting Started with Occamise
Consultation: Begin with a discussion to assess your business needs and objectives.
Customised Solution: Our team, along with our partners, will develop a tailored solution that fits your requirements.
Implementation: Integrate Occamise with your existing systems, guided by our experts for a seamless transition.
Training: Receive training for your team to ensure they are comfortable with the new system.
Launch and Support: Go live with Occamise, with ongoing support to ensure everything runs smoothly.
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