Use Case: Digital Voicemail solution for busy professionals
Professionals across industries often miss valuable calls due to busy schedules, and traditional voicemail systems provide little more than basic message storage. For those who need more efficient, actionable voicemail management, Occamise offers a comprehensive Digital Voicemail solution that captures messages, provides instant notifications, and intelligently analyses content to streamline follow-up. By offering the ability to filter unwanted calls, respond quickly to important messages, and provide self-service options for common inquiries, this solution empowers professionals to stay connected without sacrificing time.
Solution overview
The Digital Voicemail solution powered by Occamise enhances traditional voicemail functionality with intelligent AI and automation capabilities. When a voicemail is received, the system records, transcribes, and instantly notifies the user with a summary of the message and any actions required. Users can review, respond, or delegate the inquiry directly from the notification, whether they’re at a desk or on the go. The solution can even initiate automated responses, inviting callers to interact with an AI assistant for common questions, thereby reducing call volume for simpler inquiries.
Key features and capabilities
Voicemail Capture and Transcription: Records each voicemail like a traditional system but also transcribes it to text, allowing users to read and review messages quickly.
Benefit: Ensures important messages are not missed and allows for easy tracking and reference.
Instant Notifications: Sends real-time notifications summarising the message content and any actions, with options to listen, call back, or respond via SMS.
Benefit: Keeps users informed and facilitates rapid responses, enhancing communication efficiency and reducing response time.
Voicemail Analysis: Analyses message content to identify key terms, topics, and actionable items. Configurable downstream actions can be set, like recognising frequently asked questions, logging inquiries for analytics, or generating automatic responses.
Benefit: Automates follow-up actions and captures insights for reporting, simplifying operations.
Automated Responses: For common inquiries, an SMS is sent inviting the caller to interact with an AI assistant for further assistance, such as “I can help with your inquiry – click here to chat.”
Benefit: Increases customer engagement by providing immediate support options, improving satisfaction, and reducing the volume of routine inquiries.
Expected benefits
Improved Response Efficiency: Professionals spend less time managing voicemails, enabling faster responses and improving customer satisfaction.
Enhanced Communication Accuracy: Transcriptions and notifications reduce the chance of miscommunication and allow for clear tracking of customer needs.
Increased Client Engagement: Automated responses provide immediate engagement options, enabling proactive customer service.
Efficient Call Deflection: The solution can help filter out unwanted sales or scam calls, reducing disruptions and focusing time on valuable interactions.
Real-world example
A real estate agent is busy with a client and receives a call. They let it go through to Occamise. Occamise captures a voicemail from the caller and then analyses the message for known topics. If the agent can assist the caller it will automatically SMS them an invitation to chat further. Meanwhile the agent sends an instant notification to the Occamise user with a summary of the voicemail and any actions are automatically captured and created as an action item for the real estate agent to follow up on when they can.